Patient-Centered Communication

• INTRODUCTORY eSEMINAR: Patient-Centered Communication

  Understanding Health Competencies: //
  The introductory eSeminar illustrates the definition of health competencies and how communication centered on the individual patient needs contributes to creating a health benefiting environment.

• Module 1
  Targeted Patient Communication

  Promotion of healthy behaviors //
  Need based communication is central for the management of chronic diseases and the understanding of diagnosis. This training module teaches competencies to better understand the patient’s perspective and to better the dialogue with the patient.

  The goal is to increase the self-efficacy of patients and get them to act on their own in regard to their health.

• Module 2
  Diversity in Day-To-Day Practice

  Identify and consider diversity //
  In this module, a focus is set on language barriers and individual backgrounds in order to communicate efficient and patient centric – dependent on the age, gender, health competencies and the cultural background.

• Module 3
  Adherence and Compliance

  Dealing with challenging patients //
  How does one engage with challenging and difficult patients who do not consider recommendations, are stressed or have to deal with tough diagnoses?

  In this module additional verbal and non-verbal ways of communication are taught in practice in order to increase the patient’s motivation.

• Module 4
  Education versus Misinformation

  Applying new technologies //
  When patients are confronted with a diagnosis and subsequently treatment recommendations, previous experiences and false information play an important role.

  This training shows (digital) options in order to educate patients and turn them into active partners in their treatment.

• Module 5
  Providing Orientation Afterwards

  Offering help for the time afterwards //
  Even after being discharged from the hospital, health enhancing behavior should be continued by the patients.

  The basis for that is created by the care takers in the hospital during the patient’s stay by clear communication and setting targets as well as making plans. How this can be optimally implemented is discussed in this module.

• Mateja Mogus
  Product Management
  Phone: +49 421 200 4406
  Fax: +49 421 200 49 4406
  m.mogus [at] jacobs-university.de

Want to have more information?

The program is for you if you are:

• Medical and nursing professionals of all levels with direct patient contact
• Doctors, medical advisors, team members, and staff at hospitals, nursing homes, doctor’s offices, medical advice centers, public health departments and similar
• Leaders or individuals at all levels with quality management responsibility or professionals aiming for developing skills in complaint management

Individuals, as well as teams, are encouraged to participate.

PROF. DR. SONIA LIPPKE
Scientific Director and Trainer

Scientific director and trainer
As Professor of Health Psychology and Behavioral Medicine, Sonia Lippke heads the Department of Health Psychology and Behavioral Medicine at Constructor University Bremen, with a focus on theory- and evidence-based health promotion.

In addition to research on social participation, she is passionate about health promotion and communication in healthcare. On a regional and European level, Sonia Lippke has already led projects and training courses for communication and the promotion of health literacy.